Dave Cedrone <h2>We&#8217;re so sure you&#8217;ll love your purchase, we&#8217;ll shake on it.</h2> <p style="float:right; padding:10px 10px 10px 10px"><img src="http://static3.shopify.com/s/files/1/0028/1092/files/satisfaction-guaranteed.jpg" alt="100% Satisfaction Guaranteed" /></p> <p>We sell the finest, most durable outdoor furniture available anywhere at the best value. We have sold to thousands of satisfied customers around the world, and our guarantee is simple:</p> <p><strong>If you are not satisfied <em>for any reason,</em> you may return your items in new condition to us within thirty days of receiving your order for a <em>full refund</em> of the cost of the item (excluding shipping fees).</strong></p> <p>After thirty days, we will replace or refund your purchase against manufacturer&#8217;s defects only.</p> <p>Your satisfaction is our goal, and we are confident you will be delighted with our furniture!</p> <h2>Manufacturer&#8217;s Warranty</h2> <p>Each piece is covered by a manufacturer&#8217;s warranty for a period of three years from the date of purchase for defects in workmanship or materials. The finish on Brazilian Cherry outdoor furniture can be expected to weather over time, but is guaranteed by the manufacturer not to blister, peel, bubble or discolor for one year.</p> <h2>How to submit a damage claim</h2> <p>In the rare event that your item arrives damaged, we require three things:<br /> 1. A brief description of the damage</p> <p>2. The &#8220;cutting number&#8221; of the furniture item, which can be found both on the box, and under the seat if you purchased a rocking chair.</p> <p>3. Three photos:</p> <ul> <li>1. photo(s) of the damaged item</li> <li>2. photo of the shipping box, showing any damage to the box</li> <li>3. photo of the shipping label showing your address and the tracking number.</li> </ul> <p>Once we have these items (please email to <a href="mailto:cs@decoramericana.com">cs@decoramericana.com</a>), we will process the claim and let you know whether you will be receiving a replacement part or full item replacement. We will then ship the replacement and provide you with the tracking number.</p> <p>We process claims as quickly as possible, however if you have a date you need it by, please let us know and we will do everything possible to get it sent out by the day you need it. Please feel free to call us directly at the contact number below if you have any additional questions.</p> <p>Damage claims are extremely rare because of the strength of the wood, quality of construction, and excellent packing materials we have developed over the years. We have found that it is still possible for freight companies to damage items from time to time. We greatly appreciate your business and will help you start enjoying your furniture as soon as we possibly can.</p> 2009-04-15T15:20:53-05:00 100-satisfaction-guarantee 3283612 2009-04-15T15:20:53-05:00 281092 2009-12-30T14:17:47-06:00 <h2>We're so sure you'll love your purchase, we'll shake on it.</h2> <p style="float:right; padding:10px 10px 10px 10px"><img src="http://static3.shopify.com/s/files/1/0028/1092/files/satisfaction-guaranteed.jpg" alt="100% Satisfaction Guaranteed" /></p> We sell the finest, most durable outdoor furniture available anywhere at the best value. We have sold to thousands of satisfied customers around the world, and our guarantee is simple: *If you are not satisfied _for any reason,_ you may return your items in new condition to us within thirty days of receiving your order for a _full refund_ of the cost of the item (excluding shipping fees).* After thirty days, we will replace or refund your purchase against manufacturer's defects only. Your satisfaction is our goal, and we are confident you will be delighted with our furniture! <h2>Manufacturer's Warranty</h2> Each piece is covered by a manufacturer's warranty for a period of three years from the date of purchase for defects in workmanship or materials. The finish on Brazilian Cherry outdoor furniture can be expected to weather over time, but is guaranteed by the manufacturer not to blister, peel, bubble or discolor for one year. <h2>How to submit a damage claim</h2> In the rare event that your item arrives damaged, we require three things: 1. A brief description of the damage 2. The "cutting number" of the furniture item, which can be found both on the box, and under the seat if you purchased a rocking chair. 3. Three photos: * 1. photo(s) of the damaged item * 2. photo of the shipping box, showing any damage to the box * 3. photo of the shipping label showing your address and the tracking number. Once we have these items (please email to "cs@decoramericana.com":mailto:cs@decoramericana.com), we will process the claim and let you know whether you will be receiving a replacement part or full item replacement. We will then ship the replacement and provide you with the tracking number. We process claims as quickly as possible, however if you have a date you need it by, please let us know and we will do everything possible to get it sent out by the day you need it. Please feel free to call us directly at the contact number below if you have any additional questions. Damage claims are extremely rare because of the strength of the wood, quality of construction, and excellent packing materials we have developed over the years. We have found that it is still possible for freight companies to damage items from time to time. We greatly appreciate your business and will help you start enjoying your furniture as soon as we possibly can.